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Digitization and automation of business processes
Danske shoppingcentre automated property management and financial control in just three months – read here how.
Danske Shoppingcentre (DSC) owns and operates 17 malls around Denmark. In 2020, the group decided to bring commercial tasks and operational tasks in-house.
Enhancing integration and automation to streamline processes
Sometimes, the only way to fix some of the system issues outlines above is to partially remove humans from the task.
Fix scenarios that introduce errors or bad data into processes.
Fix scenarios that introduce errors or bad data into [...]
Address situations where users experience difficulties.
Users going back to re-enter data into already completed data fields, e.g., incorrect legal entity, wrong delivery charge coding, failure to tick the “hazardous materials warning” checkbox.
Drop redundant activities or tasks and automate where possible.
On closer analysis of business processes, its clear that some user-initiated tasks are redundant or can be automated.
Establishing a baseline for tasks and overall processes.
This is an essential activity because all too often, SLAs and KPIs are based on what the business needs to achieve and with what resources.