Sometimes, the only way to fix some of the system issues outlines above is to partially remove humans from the task.
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Fix scenarios that introduce errors or bad data into processes. 25. aug 2022 | By: Morten Andersen [...]
Users going back to re-enter data into already completed data fields, e.g., incorrect legal entity, wrong delivery charge coding, failure to tick the “hazardous materials warning” checkbox.
On closer analysis of business processes, its clear that some user-initiated tasks are redundant or can be automated.
This is an essential activity because all too often, SLAs and KPIs are based on what the business needs to achieve and with what resources.
The blocking of the Suez Canal by the 400-metre long Ever Given jolted the world back to the reality of complex, global, and time-sensitive supply chains. It is one example that affected millions of people.